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New/Used Avaya IP Office phone system is the perfect solution for companies with branches or outside sales people with the need to be reached seamlessly by customers. We have the solution small, medium or large businesses. New Used Avaya IP Office phone systems offer converged voice/data phone capabilities with growth to 360 phones.
We can quote a new system configuration or design a quality combination of new and used Avaya IP Office phone system equipment to fit your needs.
IP Office - Voice Communications Capabilities
Features
IP Office offers full voice functionality with a comprehensive list of features and benefits for the
small and mid-sized business and branch office, including:
Full PBX features
Caller ID, Call Forwarding, Conference Calling, Voice Messaging and more.
Trunk Interfaces
A variety of network trunk interfaces, including E1, T1, PRI, ISDN, analog loop start and analog
ground start for comprehensive network connectivity. Not all trunk types are available in all
territories, please check for local availability.
Extensions
Support for a range of extensions, from 2 to 360 that provide sophisticated voice performance for
new and growing businesses.
Telephones
A variety of telephones including analog, digital and IP hard and soft phones (wired and wireless)
that provide the appropriate desktop or device phone for every need.
Advanced Call Routing
Incoming calls are directed to the best available person or messaging service, according to the
company's unique criteria.
Alternate Call Routing
Ensures reliable handling of calls by selecting from analog, digital or VoIP trunks.
QSig Networking
Standards-based multi-site networking to interoperate with other PABXs.
IP Office - Converged Voice Communications Capabilities
Features
For converged communications, the IP Office acts as an IP telephony server:
Integrated H.323 Gatekeeper and Gateway
Quality of Service (QoS) support through DiffServ for routing.
IP Office Applications
Features
Call Handling - Phone Manager (Lite and Pro options)
A powerful desktop application for the IP Office, available in Lite, Professional, and IP Softphone
versions to allow you to control and manage phone calls from your Windows desktop.
Call Handing - Queue Manager and Campaign Manager
Powerful voice and IVR applications for the Contact Center that facilitate agent and traffic
management for better productivity and customer service.
Call Handling - SoftConsole
for Operators/Receptionists
Graphical User Interface (GUI) for attendants via a PC-based console for call handling and physical
phone for the speech path; an easy way to learn and use sophisticated tools in a comfortable
environment.
Call/Contact Center - Compact Business Center
Report on overall system performance and basic call center functionality for up to three workgroups
with quality of service reports, selected group reports, simple plug-and-play installation, and more.
Call/Contact Center - Compact Contact Center
The formal Multi-Media Contact Center option, with a full customer management toolset including
real time agent, system, group management, standard and custom reporting, real time tracking and
analysis, options for agent connection, and remote agent support, wallboards for installations of up
to 75 agents.
Conferencing
The built-in conferencing solution within IP Office enables multiple locations to participate in an
audio conference. IP Office Voicemail Pro complements the built-in meet-me conference bridge
facility on IP Office IP403, IP406 V1/V2 and IP412 by adding guidance prompts as well as
requesting PIN codes as participants enter the conference for security.
Conferencing Center, an optional application, is a web-based software package that consists in two
parts: a "Conferencing Center Scheduler" to book and reserve conferences, and a "Conferencing
Center web client" to complement an audio conference with a web interface.
Interactive Voice Response
(IVR) and Text to Speech
Create automated customized systems allowing callers to interact with business information, for
example, Account enquiry systems, Automated ordering systems, Ticket purchasing systems, PIN
number checking, Remote time sheet management, etc. Enhance theses systems by using Text To
Speech to read information back to callers
Messaging - Integrated Messaging
Voice messages can be automatically forwarded to an SMTP email server or MAPI compliant email
client and with Integrated Messaging Pro also synchronized with a Microsoft Exchange email server.
Messaging - VoiceMail (Embedded, Lite and Pro options)
Incoming callers never reach an empty office. With Call Forwarding, Dial-by-Directory, the ability to
retrieve phone messages via the PC Soft Phone, and much, much more.
Auto Attendant is enabled with VoiceMail Pro and with Embedded VoiceMail for Avaya IP Office
Small Office Edition and Avaya IP406 V2. This application simplifies service for customers with this
easy-to-use graphical interface; the ability to construct customized automated services means
callers can efficiently navigate the system, and reach the right person, without the assistance of an
operator.
Open CTI interfaces
TAPI-compliant out of the box. IP Office integrates easily with popular contact management
applications such as Outlook, ACT!6, GoldMine and Maximizer. Sophisticated custom applications
can be rapidly developed and deployed with our full software development kit.
IP Office provides big business benefits and enhanced productivity for small and mid-size businesses
with a full compliment of sophisticated applications.
IP Office - Data Communications Capabilities
Features
Internet Access
Firewall protected, leased line or dial-up connectivity via PRI, T1 or WAN port: high-speed dialed
access, direct leased line connections for high usage and Web site hosting, integral security, and
efficient access to information and a larger business presence via the Web.
Routing
Integral Static or Dynamic (RIP I/II) routing for both Internet and Branch-to-Branch solutions.
Security
NAT (Network Address Translation) and built in firewall to protect your internal network. IPSec
support allows secure data transmission across public IP Networks using 3DES encryption.
DHCP
Automatic IP address allocation for local and remotely attached PCs.
Remote Access Server
Access to local LAN servers via optional two-channel V90 modem or digital trunks: individual firewall
security, access control per user, and standards-based security enable remote workers.
LAN Hub/Switching
The IP403 and IP406 V1 support an eight port hub that connects up to 8 PCs and/or supported IP
devices. The Avaya IP Office Small Office Edition has a 4 switched Ethernet ports (Layer 2) plus a
fifth Ethernet WAN port (Layer 3). The IP406 V2 offers an 8 port Ethernet switch (Layer 2). The
IP412 offers 2 switched Ethernet ports (Layer 3).
LDAP client support
For standards based directory synchronization.
For offices with basic data networking needs, IP Office can provide a complete data communications
and networking solution.
IP Office - Management Tools
Features
The full IP Office solution (phone system, router/firewall/DHCP server, Voice Mail and other
applications) are easily managed through the IP Office Manager.
The IP Office Manager is a Windows PC software application that connects to the IP Office system
using TCP/IP. It can be on the same LAN as the IP Office, remote on the WAN, or connected via the
Remote Access Server with either a Terminal Adaptor, Router or the optional Modem 2 package.
A suite of IP Office Wizards can also be used to configure systems and to manage user adds, moves
and changes.
These wizards make setting up and using the IP Office very easy Business partners can use them
or allow clients to access them for basic moves, adds and changes.
Call Accounting
Feature
IP Office provides built-in call accounting capability that includes tracking, maintaining call
accounting records along with reporting capability accomplished via IP Office SMDR utility.
Benefits The call accounting features of IP Office help small and medium size business manage and
control calling costs and communications expenses by accounting for and monitoring every call.
Businesses can bill clients for calls made on their behalf and track and/or allot calling costs inside
their company for bill-back purposes.
Call Center / Customer Management
Features
Avaya IP Office supports a range of call center operations from small, informal customer-facing
groups (e.g., an accounts receivable department), to formal sales or service operations (e.g., order
processing and technical support).
IP Office Compact Business Center is an excellent value-for-money entry-level tool for small
customer-facing departments. It provides reports on real-time and historical information for up to 3
groups as well as providing information on the operation of the system as a whole.
Enhanced call center capabilities are available via the Avaya IP Office Compact Contact Center.
Scaling from 5 to 75 agents, this modular solution offers e-mail, Web chat, and Web Call Me
capabilities. Other important capabilities include support for outbound calling, call blending and
prioritization to maximize agent productivity and help ensure high value customers receive the right
level of service.. More than 72 standard real time and historical reports help managers better track
and control operations.
IP Office Compact Contact Center is integrated with the Microsoft Business Solutions CRM
application, enabling customer records to be attached to an incoming call and "screen-popped" to
the person answering the call.
Benefits
Tightly integrated with the Avaya IP Office portfolio, Avaya IP Office supports a range of call center
operations from small, informal customer-facing groups (e.g., an accounts receivable department),
to formal sales or service operations (e.g., order processing and technical support).the Compact
Contact Center allows organizations to manage their customer facing departments or contact center
effectively and improve customer service.
The Avaya IP Office Compact Contact Center solution provides managers with a real-time view of
call center activity to enable them to manage by exception to help maximize performance.
Call Handling
Features
IP Office simplifies day-to-day calling handling with a wide range of features, from basic hold,
transfer and conference, to advanced capabilities such as Meet-me Conferencing and barge-in.
With Phone Manager, a PC manages calls through an easy to use graphical user interface and sends
them through a traditional handset or through the IP softphone and a sound card in the PC.
SoftConsole is a PC-based operator console that provides a visible display of call information.
SoftConsole users can simultaneously view caller information, directory information (for point-andclick
call routing), held calls and company-wide phone status.
Benefits
Call handling features streamline communications, make it easier for customers and suppliers to
reach associates and departments, and improve associate productivity. The advanced call handling
features of IP Office automate routine tasks, enable collaboration, and improve customer service.
Phone Manager beings the features and functionality normally available on feature phones to every
user's desktop PC for greater ease of use and improved productivity.
SoftConsole enables phone operators/receptionists to easily answer, route and manage incoming
calls from the screen of their PCs. This application enables businesses, no matter how small, to
handle calls in a very professional manner.
Computer Telephony Integration
Features
The Computer Telephony Integration (CTI) features of IP Office integrate phone and PC functions to
deliver a variety of capabilities. CTI provides access to information in company databases during
phone calls. For example, an incoming call from a customer could automatically generate a screen
pop of detailed information about that customer on a service representative's PC screen.
Employees can also control their phone via a familiar, easy to use graphical user interface (GUI) on
their PC screen. CTI is based on the TAPI (Telephone Applications Programming Interface) standard,
which supports use of Microsoft Windows applications such as Microsoft Outlook.
Benefits
Through CTI, IP Office can improve employee efficiency and productivity by combining the
capabilities of the telephone and the PC behind one easy to use GUI. It can enhance customer
contacts by providing access to important information to associates. Support for TAPI helps extend
the value of investments in IP Office.
Conferencing
Features
IP Office offers the Meet-me Conferencing Bridge, which supports conferences with up to 2 x 64
parties and may require conference attendees to have a PIN number to add a level of security to the
conference (requires the VoiceMail Pro application).
IP Office Conferencing Center provides audio and web-based conferencing capabilities. Conferences
can be scheduled and confirmed in advance by email, or set up as and when required.
Benefits
Conferencing enables associates to cost effectively conduct meetings over the phone and
collaborate spontaneously for information sharing and decision-making. The Meet-me Conference
Bridge can lower conferencing costs by reducing the need for third-party conferencing service
providers
IP Telephony
Features
Telephony routing calls over Internet Protocol (IP) networks using Voice over IP (VoIP) technology
is ideal for business with voice intensive applications, such as call centers, and enterprises with
significant voice communications costs, such as those with branches and clients located around the
world. To ensure quality, Avaya IP Office dynamically allocates bandwidth to voice calls and can
even "bump" a data transmission to ensure that the voice call is unaffected.
Benefits
Routing calls over IP networks is less costly than using traditional voice networks and enables
businesses to take advantage of advanced applications like messaging and call center. With IP
Office, businesses can elect to use IP Telephony immediately, or migrate to it at a later time.
Management of Call Costs
Features IP Office delivers a range of capabilities for managing and controlling the cost of outgoing
calls. Administrators can program call restrictions to prevent or limit phone use. Least cost routing
automatically determines and employs the lowest cost options for all calls.
Benefits
Conferencing enables associates to cost effectively conduct meetings over the phone and
collaborate spontaneously for information sharing and decision-making. The Meet-me Conference
Bridge can lower conferencing costs by reducing the need for third-party conferencing service
providers.
Messaging
Features
IP Office comes standard with VoiceMail Lite, a built-in voice messaging feature. It supports
detailed, confidential messaging for individuals and hunt groups, allowing them to quickly and
conveniently receive, manage and respond to messages from customers, suppliers or employees.
The VoiceMail Pro option provides advanced capabilities such as automated attendant, directory
access, and centralized voice messaging. Scaling from 2 to 30 simultaneous calls, it supports
message handling for individuals or groups, provides information to callers, assists the operator
during periods of heavy call activity, and more. When used with networked Avaya IP Office sites,
VoiceMail Pro's centralized voice messaging feature enables a one voice messaging system to
handle all messaging needs. VoiceMail Pro can dial subscribers back, internally or externally, as
soon as a voice mail message is left so users can respond quickly to high priority messages.
The Unified Messaging option allows users to consolidate all messages into one inbox, and retrieve,
respond and manage them from any phone or PC connected to the Internet. Users can hear their email
messages via a telephone and hear and/or read their voice messages via their PC. Support for
INTUITY AUDIX messaging (via DEFINITY or MultiVantage platforms) delivers messaging capabilities
for businesses with a distributed branch office/small office environment that want to leverage the
economies and functionality of a centralized voice messaging solution.
Benefits
IP Office offers several messaging choices to meet the specific needs of small and medium size
businesses. Each can help ensure associates stay connected to the business at all times and from
any location.
Ensuring that customer calls get through and reach the right person, extension or department every
time leads to improved customer service.
Employee efficiency and productivity are maximized as calls can be routed appropriately and
handled quickly during peak call periods.
Networking
Features
Using Small Community Networking, IP Office allows multiple Avaya IP Office systems to be linked
together using a standard data network (including Frame Relay), providing feature transparency
and advanced applications, such as centralized voice messaging. As a local-area network (LAN) hub,
IP Office can connect up to eight PCs and a router with standards-based directory support for
integration into an existing IT environment. Benefits
With IP Office's networking features, businesses can extend communications capabilities to remote
locations, unify voice communications across multiple sites, or connect branch sites.
Linking multiple locations via Avaya IP Office is a cost-effective way to enhance the value of existing
investments, improve operations, and control costs for communications and system management.
Applications such as messaging can be shared transparently between locations and administered
more efficiently.
System Administration / Management Tool
Features
An integral part of the Avaya IP Office solution, the Manager application provides a single point of
management, including applications. The Manager provides remote management facilities, and offline
configuration, and is capable of managing any number of Avaya IP Office sites from a single
location all subject to user-specific permissions.
Using the IP Office Manager application, the System Administration functionality of IP Office lets
administrators monitor, maintain, change or upgrade the communications system. The application
uses powerful built-in diagnostics to alert administrators when they need to take action, which can
be done remotely.
Avaya also backs IP Office with a comprehensive set of installation and configuration tools (Wizards)
which are provided free of charge with every IP Office system to speed up simple installations. Benefits
These tools help companies monitor activity across all locations to control costs, increase efficiencies
and drive improved system performance.
With a Windows-based program and reliable backup, support and diagnostics, IP Office makes
administration simple, quick and convenient, - freeing administrators to work on other tasks.
The installation and configuration tools (Wizards) allow for shorter installations, less time spent on
configurations, fewer mistakes and therefore greater customer satisfaction.
Wireless Mobility
Features
IP Office supports a range of digital wireless phones, which provide in-building wireless
communications capability.
Benefits
The mobility capabilities available with IP Office allow associates to stay in touch with customers,
colleagues, and suppliers wherever they work within their location at their desk, in a conference
room, or on the factory floor. This mobility allows businesses to cost-effectively enhance call
coverage and improve customer service.IP Office - Voice Communications Capabilities.
We have certified Avaya IP office engineers and installers to install your new or used Avaya IP Office telephone system through our national installer network, link to installer page.
For a quick used Avaya IP Office quote, e-mail details about what you're buying/selling. Click here to send us an inquiry.
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